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Frequently Asked Questions
Find answers to common questions about our platform, ordering, and payments.
How does the ordering process work?
What are the payment options?
How are discounts applied?
What if a chef declines my order after payment authorization?
What if a chef declines my order after payment was captured?
Can I order from multiple chefs at the same time?
How is food safety and hygiene handled?
How can I contact a chef?
Is delivery available, or do I need to pick up my order?
How do I know when my order is ready?
Can I schedule an order in advance?
What happens if I'm late for pickup or unavailable during delivery?
Are there service fees besides the food price?
Can I modify or cancel an order after placing it?
How are chefs selected and verified?
Can I leave feedback on my meal?
What if I have allergies or dietary restrictions?
What devices and browsers are supported?
Who do I contact for technical issues or billing problems?